dear City of Yarra planning dept, and one planner in particular: this is what you don't do.. you don't send me a letter telling me that under subsection x(y)z, I "must" provide more drawings of an unclear nature. you don't reply to my email asking why the photo I sent in isn't enough information with the phrase "it is noted that". you don't suggest, when my child starts crying in the background, that we talk later. I want to sort it out now, for good. you don't try to refer me to your email reply rather than giving me a straight answer. you don't tell me, when I ask how much longer this will take that you "have 60 days to decide", a veiled threat to drag it out if I ever heard one. you certainly don't go on to then try to tell me how many other reports you have to write; not, that is, unless you really want to hear the problems I have, which are a) greater than yours, believe me, given that you sound about 21 years old, and b) won't stop me sending this information back so fast it'll make your head spin.
in general, you wake up to the fact that you are a person, you're dealing with humans and you need to engage with them, not block them.
in fact, why the hell do I have to get a planning permit for a rollerdoor anyway? because our neighbours hate us and might report us if we did what EVERYONE else does and build the stupid thing regardless of Procedure.
angry? moi? never.